Answers to common questions
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General
Regalia is a Memphis-founded program building elevated essentials around a signature mark — one designed to represent the city in full. We started with headwear. The vision is bigger.
Regalia means emblems used to represent something significant. We chose the name because that's exactly what Memphis deserves — a mark built with intention, not just a logo.
Orders & Shipping
All orders are processed within 1-3 business days (excluding weekends and holidays). Once shipped, you will receive a tracking number via email.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package here
It may take 2-3 business days for your shipping status to be updated. If your tracking information does not appear 2 business days after shipping confirmation, please feel free to contact us directly at clientservice@regaliaprogram.com with your order number in the subject line.
No, we do not offer same day delivery.
No, we do not offer expedited shipping.
Returns & Exchanges
All sales are final. Due to the limited nature of our products, we are unable to offer returns or exchanges.
If you receive an item with a physical defect or damage, we’re happy to assist. Please contact us through our Client Services form to begin the review process.
No, we do not offer exchanges.
Please contact us about any damaged or defective items with accompanying photos within a 15-day period from the date of purchase.
